Refund Policy
This Refund Policy explains the rules and procedures regarding refunds for digital prompt purchases and subscription access on Websites & Prompts.
Digital Prompt Purchases
Due to the nature of digital goods, once a purchased prompt has been successfully unlocked, viewed, copied, or otherwise made available to your account, the purchase is generally considered fulfilled and delivered.
Refunds are generally not available for situations such as:
- You changed your mind after viewing the prompt text
- The AI output differed from personal aesthetic expectations
- A different AI model or coding assistant produced a varied layout or syntax
- You chose not to proceed with using the prompt for your project
- You expected the platform to provide full source code files rather than structured prompt instructions
We primarily sell AI prompts and instructions, not the exact source code shown in previews.
Eligible Refund Situations
A refund or billing adjustment may be considered under the following specific circumstances:
- Duplicate Payment: Verified multiple charges incurred for the identical item or billing period due to network or gateway glitch.
- Undelivered Access: A confirmed successful payment occurred but prompt or subscription access was never granted despite contacting support.
- System Billing Error: An incorrect amount was charged due to a verified platform technical bug.
- Unavailable Product: A transaction completed for content that was permanently removed or discontinued at the time of purchase.
- Statutory Requirements: Other circumstances explicitly required by applicable statutory consumer protection laws.
AI Output Differences
Refunds are generally not provided because the result generated by an AI model differs from the website preview.
AI-generated output naturally varies based on:
- The specific AI model or foundation LLM used
- The development tool, platform, or IDE
- Model version iterations and updates by AI providers
- Additional user instructions, parameters, or system context provided
- The user's local development environment
Subscription Refunds
For recurring or multi-day subscription plans, refund eligibility may depend on:
- Whether Premium prompts were viewed or accessed during the active billing cycle
- The amount of time elapsed since the subscription charge occurred
- Evidence of duplicate charges or billing anomalies
- Unresolvable technical failures preventing platform access
- Applicable consumer regulations in your jurisdiction
Accidental Purchases
If you believe an accidental purchase was made on your account, please do not view or copy the prompt instructions, and contact our support team immediately.
Prompt reporting helps us review account logs and determine eligibility before prompt instructions are accessed.
Failed Transactions
If a payment fails during checkout but your bank statement shows a temporary debit, this is typically an uncaptured pre-authorization hold.
The issuing bank will automatically release the hold or reverse the amount back to your account within their standard settlement schedule (usually 3–7 business days).
Duplicate Transactions
If you notice duplicate charges for the same transaction on your billing statement, please notify us with the respective transaction reference IDs.
Upon verification with our payment gateway, duplicate charges will be refunded promptly.
Refund Processing & Timeline
For approved refunds:
- Refunds are returned strictly through the original payment method used during checkout.
- Once initiated, the processing timeframe typically ranges from 5 to 10 business days depending on the payment gateway and your bank's processing cycles.
- Intermediate bank processing times and interbank clearance schedules are beyond our direct operational control.
Requesting a Refund
To submit a refund request, please email our support team at:
Please include the following information in your email:
- Registered account email
- Payment ID or Order ID reference
- Date and time of purchase
- Exact transaction amount & currency
- Detailed reason for the refund request
Statutory & Legal Rights
Nothing in this Refund Policy is intended to limit, exclude, or remove any mandatory statutory rights or consumer guarantees that cannot legally be excluded under applicable governing law.